SHAPP terms of service

1. Acceptance

You accept these terms when you create a SHAPP account, accept them in the product, or use the Service on behalf of a company. If you accept on behalf of a company, you confirm you are authorized to bind it. If you do not agree, do not use the Service. A separate signed agreement prevails over these terms where they conflict. Our entity details are available on request at legal@rootcx.com.

2. The Service

SHAPP provides hosted business applications for a company, Shappy, an assistant that works in those applications, managed integrations with services you choose to connect, messaging channels, and connectors that let compatible AI assistants use your applications with your permissions.

We may change, add or discontinue features. If a change is material and adverse to you, we will make reasonable efforts to tell you in advance by email or in the product.

3. Accounts

You must be at least 18 and able to enter into a contract. You must not use the Service if the law of your country or of a country where we operate forbids it, or if you are subject to the sanctions mentioned below.

You keep your account information accurate, protect your credentials and are responsible for activity under your account. Tell us promptly at contact@rootcx.com if you suspect unauthorized access. If you invite members to your company, you are responsible for their use of the Service.

4. Trial, plans and payment

A company starts with a free trial with usage limits. Paid plans are billed in advance on a recurring basis; their scope and prices are shown in SHAPP before you subscribe. Prices exclude VAT and other taxes unless stated otherwise.

If a payment fails, we may suspend or reduce paid features after reasonable notice. Except where the law requires otherwise, fees are not refundable, including for partial periods. You can cancel a subscription at any time in SHAPP; cancellation stops renewal.

5. Licence and intellectual property

We and our licensors keep all rights in the Service, its software, documentation and designs. Subject to these terms and to payment of the applicable fees, we grant you a non-exclusive, non-transferable, revocable right to use the Service for your business during your subscription.

You must not resell the Service or offer it to third parties as a hosted service, remove proprietary notices, use it to build a competing product, or circumvent usage limits or security controls. If you send us feedback, we may use it freely.

6. Your data

Your data is yours. You keep all rights in the data you and your members store in or create through the Service. You allow us to host, copy, process and transmit it only to provide, secure and support the Service, to comply with the law, and to produce aggregated statistics that cannot identify you or any person.

For personal data in your company data, you are the controller and we are your processor. You are responsible for the lawfulness and accuracy of your data, for any consent required from the people concerned, and for the roles you give to members.

You can export your data at any time during your subscription. After termination, it remains available for export for 30 days, then we delete it from production systems within a reasonable time, unless the law requires us to keep it.

7. Shappy, AI and connected assistants

Shappy uses third-party AI models. When you connect an AI assistant such as ChatGPT or Grok Bot, that assistant acts on your requests with your role and permissions in SHAPP, and its provider processes data under its own terms. Changes made this way are recorded in the company audit log.

As between you and us, you own the inputs and outputs produced for you, subject to the model provider’s terms. We do not use your data to train AI models.

AI output can be inaccurate or incomplete. Review it before relying on it, especially for anything affecting legal rights, safety or money. Sending messages to third parties and signing documents stay your decision and happen in the application.

8. Third-party services

The services, assistants and messaging channels you connect are run by third parties under their own terms and privacy policies. We are not responsible for them or for how they handle data once it leaves the Service. Disconnecting one does not remove data already transferred to it.

9. Acceptable use

You must not use the Service to:

• break the law or infringe the rights of others, including intellectual property and privacy;
• send spam, phishing or unsolicited messages, or mislead recipients about who sends them;
• introduce malicious code, probe for vulnerabilities, or bypass authentication or rate limits;
• disrupt the Service or the infrastructure that runs it;
• create or share content that sexually exploits minors, incites violence or enables unlawful surveillance;
• process data the Service is not designed for, such as payment card data or regulated health data without a suitable agreement.

We may investigate suspected violations and suspend access where needed to protect the Service, other customers or third parties, giving notice and a chance to fix the issue where feasible.

10. Security and availability

We maintain reasonable technical and organizational measures to protect your data, including encryption in transit, access controls and logging. We aim for high availability but do not guarantee uninterrupted access unless a separate agreement says so. Maintenance may affect availability.

11. Confidentiality

Each party uses the other’s confidential information only to perform these terms, protects it with reasonable care and shares it only with people bound by equivalent obligations. This does not cover information that is public, developed independently or received lawfully from a third party.

12. Disclaimers

Except as stated in these terms or a separate written agreement, the Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the Service will be uninterrupted or error-free, or that AI output will be accurate or suitable for your purpose.

13. Indemnification

You will defend and indemnify us against third-party claims arising from your data or your use of the Service in breach of these terms or the law, from actions you have Shappy or a connected assistant perform, or from your connected services. We will defend you against third-party claims that your authorized use of the Service infringes their intellectual property, provided you notify us promptly, let us control the defense and cooperate. We may then change the Service, obtain a licence, or end the affected subscription and refund unused prepaid fees.

14. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, consequential, special or punitive damages, or for lost profits, revenue, goodwill or data. Each party’s total liability is limited to the amounts paid or payable to us for the Service in the 12 months before the event giving rise to the claim, or 100 euros for free use. These limits do not apply to fraud or willful misconduct, to liability that cannot be limited by law, or to the indemnification obligations above.

15. Term and termination

These terms apply from your first acceptance until terminated. Paid subscriptions renew automatically for the same period unless cancelled before the end of the current one. Either party may terminate for a material breach not cured within 30 days of written notice. We may suspend or terminate immediately for a breach of the licence, acceptable use or sanctions rules, for unpaid fees, or where the law requires it. Provisions that by nature should survive termination do so.

16. Names and logos

These terms do not grant you any right to use the SHAPP or Shappy names and logos.

17. Sanctions and export control

The Service is subject to European Union, Belgian and other applicable sanctions and export control laws. You confirm you are not located in a country or region under comprehensive sanctions and are not on a restricted party list.

18. Governing law and disputes

These terms are governed by Belgian law, without regard to conflict of law rules; the UN Convention on Contracts for the International Sale of Goods does not apply. We will first try to settle any dispute informally at legal@rootcx.com. If it is not settled within 60 days, the courts of Brussels, Belgium, have exclusive jurisdiction. If you are a consumer, the mandatory rules of your country of residence still apply.

19. Changes to these terms

We may update these terms. For a material change, we will give you at least 30 days’ notice by email or in the product. Continuing to use the Service after that date means you accept the new terms; otherwise, stop using the Service before that date.

20. General

These terms, the privacy policy and any signed agreement are the entire agreement on the Service. You may not assign these terms without our written consent, except in a merger or sale of your business to a non-competitor; we may assign them. We may send notices by email or in the product; legal notices to us go to legal@rootcx.com. Neither party is liable for events beyond its reasonable control. If a provision is unenforceable, the rest remains in force, and not enforcing a right does not waive it.

21. Contact

Questions about these terms: legal@rootcx.com. General questions: contact@rootcx.com. SHAPP is operated by RootCX, Belgium.